British Heart Foundation

Data handling, IT security and PCI regulations

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Cats Protection

VCP at Home

We partnered with Cats Protection to convert their 4-day volunteer management training course into a blended learning programme that included 12 elearning modules, regular live online learning sessions and context specific activities. The resulting programme, VCP at Home, has since been shortlisted for a Training Journal Award 2019 in their Best Use of Technology category.

The VCP at Home programme supports a mix of Cats Protection staff and volunteers responsible for the management of their volunteers. Participants come from a wide range of backgrounds, expertise, knowledge and experience and the programme had to reflect and meet these needs.

After an initial review of their face-to-face programme, we put forward a design for the new blended approach. We then worked with the project team to identify the goal of each section and the best approach to reach this goal. This focused time together allowed the subject experts to develop source materials specifically for the agreed design, essential when building a programme of this size and complexity.

The modules we developed include a range of treatments. This includes the use of a toolkit the learner developed throughout the programme, context-specific scenarios and exercises to allow them to apply their new knowledge.

Topics in the programme include:

•    Volunteering and the law
•    Recruitment planning
•    Attracting the right volunteer
•    Volunteer inductions
•    Managing risk
•    Managing change
•    Conflict and problem solving

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