Case Study

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Client: Royal National Lifeboat Institute

The Objective

The RNLI wanted to achieve a number of compliance and operational improvements through the introduction of these bespoke modules. This includes the reduction of the risks associated with data protection lapses and raise the profile of the subject within the charity. This had to be created through a sustainable module that would allow future changes to be made in-house and, where appropriate, allow them to reuse the media created for them in other ways including publicity materials.

The Process

We worked with the project team to identify the operational goals for the module through the use of the ‘Action Mapping’ process developed by Cathy Moore. This process allowed us to focus on their requirements and set tangible and measurable goals for each of the modules.  We then used these goals to develop authentic activities that support learners in developing the skills they need to maintain data protection.

The development process for the project was very collaborative; in practice this meant Little Man Project:

  • Worked closely with the subject matter expert to ensure that we developed an in depth understanding of the learner and the context in which they work.
  • Were completely transparent throughout the design and development process.

Adapted our development processes to support the client’s specific requirements including carrying out face-to-face reviews so that content could be enhanced dynamically.

The Solution

Two elearning modules were created which constituted around 1.5 hours of learning.

Data Protection and You

The first module focused on the physical elements of data protection by seeking to motivate and educate staff on how data should be stored and protected.  This module started with a realistic situation that might happen following a data protection breach.  This approach was designed to grab the learner’s attention and asked them to put themselves in the shoes of someone who had their personal information shared in an inappropriate way.

The module then made use of storytelling and gamification to guide the learner in observing a day in the life of an RNLI member of staff.   Then the learner was asked to identify data protection issues and/or potential infringements as the story progressed. After each issue the learner was given feedback and a mark that was added to an overall score.  This use of storytelling techniques allowed the learner to progress through the content in a legitimate and realistic way. This was essential to allow learners to make a connection between their environment and see how the new knowledge could be applied.

Data Protection: Applying the eight principles

The second module was designed for staff responsible for the actual processing of personal and sensitive information. This module built on the storytelling theme and provided specific examples of circumstances when data protection infringements could be made at the RNLI.  The learner was then asked to identify ‘What went wrong?’ by selecting an option from a set of answers.  They were then given tailored feedback before seeing the consequences of the infringement.

The resulting modules demonstrate Little Man projects expertise in designing elearning with the technical functionality being particularly sophisticated. We would recommend Little Man Project particularly their flexibility and willingness to accommodate with nothing ever being too much trouble. We also really appreciated the fact that they were always available to answer questions and support us whether that meant face to face or on the telephone. We are very pleased with the resulting elearning and hope to work with Little Man Project in the future.
John LeRossignol, Learning Resources Manager